Intergraph Outage Management System Goes Live at Lansing Board of Water and Light

InService Automates Outage Predictions and Improves Response Times

Huntsville, Ala., October 21, 2005 – Intergraph Corporation today announced the successful cutover to live operations with its outage management system, InService™, at Lansing (Mich.) Board of Water and Light. The new system allows Lansing to more effectively predict, manage and respond to outages and critical system events.

The solution, which interfaces with a Smallworld GE Networks geographic information system (GIS), speeds restoration time during power outages, manages day-to-day network operations and analyzes operating data to help predict and correct probable distribution network failures. Intergraph partnered with VELOCITIE Integration to integrate InService with Lansing’s existing GIS, providing seamless access to the company’s geospatial information.

The outage management system has a direct interface to Lansing’s existing high volume call answering system (HVCA). The HVCA system, provided by Twenty First Century Communications, Inc., supplies real-time power outage caller information directly to the outage management system. Outage restoration times are sent back to the HVCA system, allowing customers to access estimated times for power restoration.

“Intergraph’s InService system provides automated outage predictions using electric network connectivity, eliminating the manual method of predicting outage locations that included the sorting of paper trouble tickets, dispatching crews, transferring work between departments and producing reliability reports,” said Tim Palmer, manager of system operations and bulk power, Lansing Board of Water and Light. “The system allows us to provide more reliable and affordable service to our customers.”

Jay Stinson, vice president and general manager, Intergraph Utilities & Communications Division, said, “Intergraph is a proven leader in outage management solutions. InService is platform independent, providing our customers such as Lansing Board of Water and Light a configurable solution that works with any existing GIS solution and adapts to the specific requirements of their business. With the InService system’s ability to improve outage management processes and optimize network reliability, it is helping the utility provide affordable, more reliable service.”


About Intergraph

Intergraph Corporation (NASDAQ: INGR) is the leading global provider of spatial information management (SIM) software. Security organizations, businesses and governments in more than 60 countries rely on the company's spatial technology and services to make better and faster operational decisions. Intergraph's customers organize vast amounts of complex data into understandable visual representations, creating intelligent maps, managing assets, building and operating better plants and ships, and protecting critical infrastructure and millions of people around the world. For more information, visit

About Lansing Board of Water and Light

A municipal utility, Lansing Board of Water and Light is responsible for providing electricity, steam and related services to 98,000 residential, commercial and industrial customers and water to 55,000 customers throughout the Greater Lansing area. As the third-largest electric utility and the largest municipally owned utility in Michigan, the utility is known for the high reliability of its service and electric rates that are among the lowest in the state. For more information, visit

© 2005 Intergraph Corporation. All rights reserved. Intergraph and the Intergraph logo registered trademarks of Intergraph Corporation or its subsidiaries in the United States and in other countries. Other brands and product names are trademarks of their respective owners.


Allison Lowery Pullen, Corporate Communications


Right Hand Column
© Copyright 2012 Intergraph Corporation - Printed from on 6/20/2018 11:40:42 AM