HUNTSVILLE, Ala., June 05, 2008 – HDI, the world's largest IT service and support membership association and the industry's certification and training body, has once again awarded the Intergraph IT Support Center with its HDI Support Center Certification. This is the third consecutive HDI certification awarded to the Intergraph Solutions Center.
Intergraph Solutions Center Help Desk underwent a comprehensive site audit to ensure compliance to the HDI Support Center Certification Standards. The site audit, which included staff interviews and observation, awarded Intergraph a rating of 3.8 out of 4.0.
For more than 30 years, the Intergraph Solutions Center has provided infrastructure support, IT, and integrated solutions to commercial and government clients. The Solutions Center currently serves more than 50 commercial, federal, state and local government clients and in 2007 addressed in excess of 215,000 client issues while maintaining an overall customer satisfaction rating of 96 percent.
"The Intergraph Solutions Center exemplifies excellence in all of the core areas on which the HDI support center certification program is focused – leadership, policy and strategy, people management, resources, process and procedure, people satisfaction, customer satisfaction and performance results," said Rick Joslin, executive director of Certification and Training.
According to Pat Albright, an HDI-Certified auditor and the individual who conducted the site audit at Intergraph, "It was a pleasure working with the Intergraph Solutions Center. The organization's management team is very focused on strategic leadership and quality support for the company's products and services, as well as providing a satisfying work environment for its staff. Intergraph is to be highly commended for an excellent score."
"Intergraph's Solutions Center is a leading IT solution provider in commercial, federal and state markets and the support team is committed to helping clients achieve their goals through the intelligent deployment of IT best practices," said Brig. Gen. Jack Pellicci, U.S. Army (Ret.), general manager of the Intergraph Federal, Security and Intelligence business unit. "Award of this prestigious designation underscores our commitment to industry standards, exemplary customer service and exceeding our customers' expectations each and every day."
HDI, a Think Services company, is the world's largest IT service and support membership association and the industry's premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries. For more information, visit http://www.thinkhdi.com.
Intergraph is the leading global provider of engineering and geospatial software that enables customers to visualize complex data. Businesses and governments in more than 60 countries rely on Intergraph's industry-specific software to organize vast amounts of data into understandable visual representations and actionable intelligence. Intergraph's software and services empower customers to build and operate more efficient plants and ships, create intelligent maps, and protect critical infrastructure and millions of people around the world.
Intergraph operates through two divisions: Process, Power & Marine (PP&M) and Security, Government & Infrastructure (SG&I). Intergraph PP&M provides enterprise engineering software for the design, construction and operation of plants, ships and offshore facilities. Intergraph SG&I provides geospatially-powered solutions to the defense and intelligence, public safety and security, government, transportation, photogrammetry, utilities, and communications industries. For more information, visit www.intergraph.com.
Corporate Communications Manager
© 2008 Intergraph Corp. All rights reserved. Intergraph and the Intergraph logo are registered trademarks of Intergraph Corp. or its subsidiaries in the United States and in other countries. Other brands and product names are trademarks of their respective owners.