Intergraph® Expands Utility Mobile Workforce Management Solution with Dynamic Scheduling Engine


New scheduling tool to boost workforce productivity and customer service

HUNTSVILLE, Ala., Sept. 10, 2012 — Intergraph® will expand its mobile workforce management solution through a partnership with IFS 360 Scheduling to enable utilities to more efficiently send the right personnel to the correct job on time, resulting in increased productivity, improved customer service and reduced costs. IFS 360 Scheduling is the world's leading provider of dynamic mobile workforce scheduling and optimization software.

According to Gartner, "mobile workforce technology can enable more efficient field service for workforce/asset management and customer service improvement. Many business cases expect one-year project payback and greater than 100 percent annualized return on investment."1

Intergraph will incorporate in its mobile workforce management solution IFS 360 Scheduling's Dynamic Scheduling Engine, which takes into account worker skills, service level agreements (SLAs), travel time, traffic delays, workers calling in sick, new work orders and many other conditions to produce the optimal schedule for any given time. As events happen through the day, the engine immediately recalculates and updates the schedule. The engine can be used for both short-term and long-term scheduling, and scheduling data can be analyzed over several weeks for future planning.

"In an environment of rising energy needs and intense competition, the efficient management of mobile assets and resources is critical to the success of any utility," said Hank Dipietro, Vice President Utilities & Communications with Intergraph . "With the advanced options from IFS 360 Scheduling, our customers will be even more empowered to optimize their operations and work more effectively."

"Advanced scheduling technology helps organizations respond faster to emergencies, meet customer service levels, improve workforce productivity, reduce costs due to unnecessary travel and downtime and achieve a competitive advantage," said Laurent Othacéhé, CEOwith IFS 360 Scheduling. "Combining Intergraph utility solutions with advanced scheduling creates an optimal platform for managing assets and operations and maximizing performance."

Intergraph provides utilities with a comprehensive range of solutions for geospatially powered infrastructure management and operations support, including a its Smart Grid Command-and-Control Center that consolidates asset, outage management (OMS), distribution management (DMS) and mobile workforce management (MWFM) solutions to maximum grid operating efficiency and resiliency.

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About IFS 360 Scheduling
IFS 360 Scheduling has its roots in complex numerical analysis and has long been linked with Nottingham University. In the 1990s the company's founders developed a sophisticated mapping and scheduling solution for use by the Emergency Services. The system helped the Emergency services make efficient use of their resources and helped them to meet legal SLAs measured in minutes, allowing the Emergency services to wait in strategic locations rather than waiting at their stations.

The 360 system was founded in 2002 to take its world-leading scheduling expertise into a new software environment focusing on field service. The adoption of the most modern technology that embraces the Web revolution has meant that any company with a mobile workforce, whatever its size, can now benefit from the company's best in class scheduling solutions. Since that time IFS 360 Scheduling has been working with field service organisations to help them schedule effectively and optimise their resources to meet an ever-widening spectrum of SLAs.

Today the team continues to include top mathematicians, scheduling experts and field service specialists based at Chilwell on the outskirts of Nottingham.

More information about IFS 360 Scheduling is available at

About Intergraph
Intergraph is the leading global provider of engineering and geospatial software that enables customers to visualize complex data. Businesses and governments in more than 60 countries rely on Intergraph’s industry-specific software to organize vast amounts of data to make processes and infrastructure better, safer and smarter. The company’s software and services empower customers to build and operate more efficient plants and ships, create intelligent maps, and protect critical infrastructure and millions of people around the world.

Intergraph operates through two divisions: Process, Power & Marine (PP&M) and Security, Government & Infrastructure (SG&I). Intergraph PP&M provides enterprise engineering software for the design, construction, operation and data management of plants, ships and offshore facilities. Intergraph SG&I provides geospatially powered solutions, including ERDAS technologies, to the public safety and security, defense and intelligence, government, transportation, photogrammetry, and utilities and communications industries. Intergraph Government Solutions (IGS) is a wholly owned subsidiary of Intergraph Corporation responsible for the SG&I U.S. federal business.

Intergraph is a wholly owned subsidiary of Hexagon AB (Nordic exchange: HEXA B). For more information, visit and

Stephanie Deemer
Executive Manager, Public Relations/Government Relations

© 2012 Intergraph Corp. All rights reserved. Intergraph and the Intergraph logo are registered trademarks of Intergraph Corp. or its subsidiaries in the United States and in other countries. Other brands and product names are trademarks of their respective owners.

1 – Gartner, Inc., "Applying Mobile Workforce Technology," by Leif-Olof Wallin, April 2008

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