Progress Energy Florida, United States

Progress Energy Florida uses Integrated Outage and Mobile Workforce Management Solutions from Intergraph to Restore Power in Record Time

InService enables consolidation of three dispatch centers and improves customer service

workers Only 35 minutes after a tornado passed near Orlando in 2003, Progress Energy Florida had successfully restored service to almost 1,900 of the 2,000 residents who had lost power. This feat was possible because the utility could rely on integrated applications for geographic information system-based facility mapping, automated outage management, mobile workforce management, and automatic vehicle location technologies – all implemented by Intergraph.

A member of Intergraph’s prestigious 100 Percent Club, Progress Energy Florida sees the benefits of being fully converted to an entirely digital environment for both the monitoring and mapping of its infrastructure and dispatching of its field crews. The utility notes that 100 percent digital conversion has significantly contributed to its ability to respond quickly to outage events.

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