SG&I Services: the Intergraph Approach
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Intergraph’s Security, Government & Infrastructure (SG&I) division provides integration services that drive management of asset, outage, operations, security and emergency management. Our core industries and markets included public safety - emergency and non-emergency, utilities – electricity, water, gas and telecommunications, intelligence and military, and State and Local Government.
Intergraph’s services are designed for an orderly progression from one phase of the project to the next. To ensure continual progress, each phase is measured by the completion of a specific set of products; products may include plans and documents as well as delivered software and implementations. A key feature of Intergraph’s services methodology is that, throughout the system development life cycle the customer’s total business and service delivery requirements are the foremost consideration.
A structured approach to services starts with a clear understanding of user requirements, reasonable and efficient resource allocation, and identification and handling of critical issues. These are accomplished in an environment where teamwork between Intergraph and the customer is paramount. Our approach to services includes the following key stages:
- Scope: This process of defining requirements is a critical step in the development process because it establishes the scope of the system - identifies the required features and functions and establishes the system’s acceptance criteria.
- Design (business process): In the design phase of the project customer requirements and concepts from the scope are refined and embodied in a detailed system design that becomes the blueprint of the system. A process design can be independent of the application software and is built on the basis of the user’s application requirements.
- Build (implementation): With a clear scope and detailed system design, Intergraph enjoys a distinct advantage in the build phase because of its large number of off-the-shelf software products. This base of product offerings allows Intergraph to quickly integrate and customise the solution while containing costs and keeping the development schedule as short as possible.
- Run: The successful delivery of a system is the culmination of much effort and represents a logistical challenge to bring the various parts together and convert them into an operating entity. Here, stages include; training, acceptance testing, establishing a pilot site, system commission and acceptance.
- Transition: Intergraph provides an active project team, tools to assist in the management and delivery of the project plan and structured status reports while transitioning to the system.
- Operation: It is critical for the delivered system to reflect the customer’s expectations. Good management control, deliverable product control and technical acceptance reviews are the keys to successful services in operation.
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