Gestión de Incidentes

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Nuestros sistemas CAD (Computer Aided Dispatch) proveen a los operadores de call-center y centros de comunicaciones de las herramientas necesarias para atender llamadas, abrir y actualizar incidentes, y gestionar los recursos críticos de la empresa, proporcionando interacción en tiempo real con datos clave. Combinado con búsquedas locales y de históricos, los operadores tienen a su disposición la información adecuada, cuando tienen que tomar decisiones urgentes.

Nuestras soluciones basadas en Web proporcionan acceso remoto u ocasional al sistema CAD, proporcionando al personal de seguridad y a los agentes de primera intervención, un acceso seguro a la Web para recopilar información operacional actualizada, y la habilidad de buscar datos históricos sobre incidentes y recursos. Nuestra solución integra perfectamente voz y datos, para una comunicación óptima, e incluye interfaces de radio y sistemas de telecomunicaciones, permitiendo la transmisión de mensajes de radio y la distribución de datos, de una forma rápida y eficaz. Las características de nuestro mobile dispatch amplían el poder de mando y control a todos los operadores sobre el terreno, mejorando la respuesta global y aumentando la confianza del público. Nuestra aplicación de dispatch móvil es Microsoft®  Bing™ y Google Maps-ready, y cuenta con un destacado configurador para una fácil implementación y actualización.

La aplicación de Intergraph, basada en Microsoft BizTalk®, proporciona interoperabilidad de aplicaciones con CAD, por lo que permite asignar mensajes de CAD a formatos estándar de la industria, proporcionando el intercambio de información con otras aplicaciones de software, de dentro y fuera de la empresa.

Nuestro sistema de notificaciones e interfaces de interoperabilidad permiten a la policía, bomberos, emergencias y fuerzas de seguridad la posibilidad de enviar mensajes y notificaciones informativas a una amplia variedad de destinatarios a través de los diferentes tipos de medios. Nuestro software de emergencias 911 es compatible con los requisitos de la interface, para ayudar en la gestión de fuegos y recursos EMS en situaciones de emergencia y proporciona las herramientas necesarias para responder ante incendios y otros incidentes mayores. 


  • Beneficios
  • Aplicaciones & Productos
  • Referencias de Clientes
  • Descargas

Beneficios

 

Computer-Aided Dispatch 9.3

  • Integrated Voice, Text, and Data – We help agencies transition to next-generation communications. Our add-on Intergraph Communications Controller integrates voice and text calls, providing complete call control and support for multimedia.
  • Combined Call Control and Incident Creation – Intergraph Communications Controller integrates call control and call-taker functions in a single environment, with common functions available from the CAD map.
  • Display of Incoming and Answered Calls – Our software gives you instant access to relevant spatial information to improve incident management. You can visualize voice and text calls on the CAD map – before they’re even answered – so you can begin call assessment earlier in the process.
  • Better Interoperability – Our flexible architecture, combined with our EdgeFrontier connectivity solution, ensures your ability to interact with different communications systems and support future data types and services.
  • Advanced Mobile Technologies – The latest mobile technologies give remote users access to live geospatial and supporting data on laptops, tablets, and smartphones, so they can make informed decisions in the field.
  • Person-level Tracking – The ability to track individual responders using mobile devices allows dispatchers to view each person’s location, permitting real-time risk assessment.

Notifications and Interoperability

  • Intntelligent Notifications – Automatic handling of intelligent notifications lets you share critical information on a variety of devices, streamlining operations and ensuring the safety of personnel.
  • Advanced Interoperability Platform – Easy integration of systems for notification and paging, video and alarm management, fire station alerting systems, records management systems, and any other system with an application programming interface (API), ensures fast and easy interface deployment.
  • Open Industry Standards – Uses industry-standard XML protocols for exchanging CAD incident information with third-party applications and CAD systems to support mutual aid requests.

Fire Workflows

  • Faster Fire Response – Operational workflows tailored for fire agencies ensure quicker response and better outcomes.
  • Easy Configurability – Configurable system operates according to customer workflows and business practices. Out-of-the-box workflows use pre-set fire configurations based on industry best practices.
  • Business Rules – Workflows based on business rules support “if/then” scenarios, pre-set mutual aid agreements, standard recommendations for event type, and other predetermined situations.
  • Simple Data Exchange – Broad interoperability and easy configuration of CAD-to-CAD interfaces simplify the exchange of data among agencies, including the ability to send a call to a different department for response or action.
  • Mobile Interface Enhancements – Mobile technologies provide a larger screen to allow for gloves movement. System does not require sign-off/sign-on at shift change, saving time while maintaining on-duty records.
  • Efficient Routing – Locating the route to the closest hospital avoids unnecessary delays and saves lives.
  • Industry Standards – NIEM compliance supports mutual aid scenarios, and support for the Medicare requirements for EMS improves tracking and billing.
  • CAD Failover – If an alert is unsuccessful, the CAD failover workflow provides notification of failure, ensuring seamless communication of important information.

Referencias de Clientes

United States and Canada:

Europe:

  • VIDEO: British Transport Police, UK. As one of the many police forces helping secure the 2012 Summer Olympic Games in London, England, the British Transport Police turned to ERDAS APOLLO and TITAN technology to store and distribute geospatial imagery and maps quickly and efficiently.
  • German Federal Police, Germany - Intergraph technology has helped the German Federal Police coordinate countrywide activities, shorten response times, and carry out successful manhunts.
  • Bouches Du Rhône Fire Brigade, France - Intergraph technology enables the Bouches Du Rhône Fire Brigade to achieve faster emergency response times, while providing field communications and better resource management.

Asia/Pacific:

 

 
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