Mobile Workforce Management

For the typical utility company, two-thirds of total employees are field-based. This makes the automation of field personnel and the extension of critical business applications to remote users a key opportunity for productivity improvement and cost reduction. Intergraph’s oneMobile GIS and mobile workforce management (MWFM) solution supports the display of maps in the field, and coordinates routing, dispatch tracking, and reporting the status of utility field personnel. This mobile field force solution includes field design, routine equipment inspections, and short-cycle crew order work management. When used in conjunction with our outage management system, this solution offers integrated restoration circuit map displays and optimally routes, dispatches and tracks field crews during storm restoration processes.

  • Key Benefits
  • Applications
  • Customer References

Key Benefits

  • Improved Productivity - Timely and complete information in the field improves efficiency and effectiveness
  • Reduced Costs - Elimination of intermediaries reduces cost between office and field coordination
  • Improved Data Accuracy - Collection of data at the point of entry in the field ensures accurate, up-to-date information
  • Improved Accountability - Ability to track work progress in the field and monitor individuals increases accountability


  • Field Automation - This application takes your enterprise GIS into the field. Within a single user environment, you can view, report, query, analyze, and redline a GIS mobile map. When delivered as part of MWFM, you can take advantage of mobile workforce wireless communications, job management, vehicle location, and crew status capabilities on one integrated platform. Now, within a single product, you can run both components - one user interface and one look-and-feel map view.
  • Mobile Dispatch - When delivered as part of Intergraph's MWFM solution, the mobile dispatch application enables you to dispatch, schedule, and remotely manage all types of field work, whether it be planned or unplanned, short-term or long-term, and connect mobile users to back office IT systems to maximize productivity in the field.

Customer References

  • Kansas City Power & Light, USA - Intergraph’s mobile workforce management solutions improve Kansas City Power & Light’s outage restoration effectiveness.
  • E.ON Thuringer Energie, Germany - Intergraph provides asset management of their electric and gas distribution network including smooth data workflow to G/Mobile Viewer.
  • Aurora Energy, Australia - Aurora Energy in Tasmania uses Intergraph’s InService mobile workforce management solution to manage state-wide service and restoration field crews.
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