New Zealand Support
Any time new information technology is integrated into evolving IT systems, technical needs can arise. Regardless of where in the world a customer is located, Intergraph can provide implementation assistance, ongoing product upgrades, and technical support.
Security, Government & Infrastructure Customers
Mapping & Geospatial Support
(GeoMedia & G/Technology Product Range)
Based in Auckland, Wellington and Christchurch, the Intergraph Support Centres are designed to meet the needs of our customers. We are committed to delivering quality software applications, support services, coordinating and allocating on-site software support resources, and acting as a single point of contact for all customer support activities throughout New Zealand and the Pacific Islands.
The Support Centres are continually working towards achieving the goal of exceeding our customers’ expectations.
Quotes from Intergraph customers:
- Prompt Response… Answered my question quickly and sent a detailed explanation of how to solve my request by email.”
- “Great to get immediate answers and even given a detailed email for future reference.”
- Diagnosed and solved my problem in less than 60 seconds.”
- Well done Team. Supplied fix first time.”
Contact
- Call toll free: 0800 007 780 (8:30 to 5pm business days Mon-Fri)
- Intergraph NZ Support website (call logging)
Important link
- Global Support Home (Knowledge base, patches and minor releases)
Public Safety Support
A comprehensive range of support is provided to our public safety customers by the Intergraph Public Safety team nationally. We supply full onsite facilities management to some of the nation's most critical infrastructure. Our adherence to meeting the exacting service levels demanded by our customers ensures maximum system reliability and up-time.
Contact
For more public safety support information, please phone our Wellington office on
- Phone: +64 4 914 1200.
Process, Power & Marine Customers
Contact Process, Power & Marine Support
Matrix Applied Computing
Unit 2-5, 72 Dominion Road,
Mt. Eden
Auckland 1003
E-mail: sales@matrix.co.nz
Phone: +64 (0)9 623 1223
Fax: +64 (0)9 623 1134
Website: www.matrix.co.nz