Computer-Aided Dispatch

Solutions

Public Safety

Features

Download white paper, "Interoperability for Emergency Response."
Learn about our success with Elk Grove, CA Police Department.

Intergraph's Computer-Aided Dispatch (CAD) system provides call-center and communications center operators with the tools they need to field calls, create and update incidents, and manage an organization's critical resources by providing real-time interaction of crucial data. Combined with historical and local searches, operators are ensured they have the right information available to them when making urgent decisions.

Our Web-based solutions provide occasional or remote access to the CAD system, providing first responders and security personnel with secure Web access to live operational information and the ability to search for historical data on incidents and resources. For optimal communications, our solution smoothly integrates voice and data and includes built-in interfaces to radio and telecommunications systems, allowing fast, efficient radio messaging and data distribution. Our notifications and interoperability interfaces give police, fire, emergency, and security forces the ability to send messages and informational notifications to a wide variety of recipients through different types of media. Our solutions also support the unique interface requirements for assisting in the dispatch of fire and EMS resources to emergency events, and provide the tools needed to quickly respond to fires and other major incidents.

Key Benefits
Applications & Products
Customer References

Key Benefits

Computer Aided Dispatch

Improved, Well-orchestrated Responses - Enables improved, well-orchestrated responses for reducing crime and maintaining public order
Multi-agency Coordination - Improves coordinated response through the use of core multi-agency capabilities
Better Use of Historical Data - Uses comprehensive historical data for more efficient resource utilitization and planning for the future
Reduced Cost - Reduces cost of service delivery
Enhanced Performance Management - Helps communications center operators and management meet their performance requirements through fast and efficient service delivery
Real-time Information - Provides responders with the information they need for a more timely and appropriate response, leading to increased public confidence in public safety services
Web Access - Provides Web access to critical incident information, so first responders can save lives and help lower crime rates, and occasional users can access live incident and historical data from any secure Internet connection
Low-cost Footprint - Saves costs by distributing public safety information to a broader set of users, so they have greater situational awareness

Communications Interfaces

Seamless Integration - Allows seamless integration of radio, digital radio, and telephone communications with the CAD system to reduces operator mistakes and increases performance of control room operators
Improved Audit Trail - Automatically records call information and associated data in the CAD database with other incident information, providing an audit trail for easy retrieval and reporting purposes
Integration with External Applications - Can be integrated with other external applications, such as the personnel database, to route calls to operators with special skills, such as languages
Smaller Space Requirement - Reduces physical space needed for telephone and radio equipment on the desktop

Notifications and Interoperability

Improved Information Distribution - Supports a variety of communication devices and protocols to ensure distribution of information and notices in support of emergency response
Open Industry Standards - Uses industry-standard XML protocols for exchanging CAD incident information to third-party applications and CAD systems to support mutual aid requests

Public Safety Fire Interfaces

Faster Response - Enables faster response to fire and medical emergencies for quicker resolution and improved citizen safety and well being
More Efficient Use of Time - Allows the automatic transfer of information from CAD, so field officers don't spend time entering base incident data; enables reporting as a unit is assigned to an event, so field personnel can focus on public safety; offers operational continuity so all staff can better service incidents
Justification for Funding and Staffing - Drives justification and funding for staff and resources due to more accurate reporting and availability of up-to-date incident information from CAD
Accurate Staffing Records, Statistics, and Payroll - Helps maintain up-to-date records for staffing reports, statistics, and payroll information
Dynamic Redeployment - Supports the ability to use real-time incident and unit data to dynamically redeploy fire and EMS resources to match operational coverage requirements, using LiveMUM Interface

Customer References

United States and Canada:

Elk Grove Police, USA - Intergraph provided the Elk Grove Police in California with an integrated solution that supports computer-aided dispatch, records management, mobile services, field reporting, and property management.
Louisville Metro, USA - The City of Louisville, Kentucky uses Intergraph technology to effectively unify all emergency response agencies within the community.
Toronto Police Service, Canada - Intergraph replaced Toronto Police Service’s legacy computer-aided dispatch mobile system with a state-of-the art solution that provides in-car mapping capabilities.

Europe:

German Federal Police, Germany - Intergraph technology has helped the German Federal Police coordinate countrywide activities, shorten response times, and carry out successful manhunts.
Bouches Du Rhône Fire Brigade, France - Intergraph technology enables the Bouches Du Rhône Fire Brigade to achieve faster emergency response times, while providing field communications and better resource management.

Asia/Pacific:

Emergency Services Telecommunications Authority (ESTA)

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