Incident Response Management

Efficient emergency and incident response requires dispatch operators and first responders to have access to the critical live and historical data they need to make accurate, urgent decisions and determine the right course of action. Intergraph's incident response management solution provides call center and communications center operators with the tools they need to field all types of calls, create and update incidents, and manage multiple resources through real-time interaction of live incident data, which improves overall response success.

Learn more about how Intergraph can help with your incident response management needs. Contact us today!

Improving Dispatch Effectiveness

Our incident response software increases the efficiency of call center and communications center operators. As a result, they can better respond to calls, create and update incidents, and manage critical data through real-time interaction. Combined with the ability to search local and historical resources for related information, Intergraph incident response management software provides dispatch operators with the tools and resources they need to effectively manage incident response. Our web based solution provides occasional or remote access to the CAD system, giving first responders and security personnel secure Web access to live operational information and the ability to search for historical data on incidents and resources.

Intergraph's incident response software is also fundamental to public safety interoperability. With notification and interoperability interfaces, various public safety agencies - such as the police, fire department, and emergency services - can efficiently distribute critical data and messages between one another.

Incident Response Around the World

As a leading provider of incident response solutions, Intergraph has helped public safety and security agencies around the globe improve their incident management operations. From the United States to Europe and Asia-Pacific, we provide incident response management solutions that improve response times through better data management. Here are just a couple of examples how Intergraph improved response performance:

Northern Territory Police, Fire, & Emergency Services, Australia. As the provider of public safety services to Australian citizens, the Northern Territory Police, Fire & Emergency Services (NTPFES) needed a way to efficiently maintain accurate records, communicate between services, and optimize the deployment of resources. Incident response management software from Intergraph provided the NTPFES with the right tools for the job. In addition to improving service coordination, Intergraph's dispatch solution also helps the NTPFES by providing response recommendations based on incident and resource details.
Louisville Jefferson Country Metro, Kentucky, USA. In 2003, a unified communications system named MetroSafe was initiated for all emergency response agencies in the Louisville Jefferson Country Metro area. MetroSafe selected Intergraph incident management software to handle this large-scale dispatch operation. With this solution in place, MetroSafe can now effectively handle all 9-1-1 calls through one computer system that's available to all emergency dispatchers.

Learn more about the many other public safety and security agencies Intergraph has helped. Contact us today and discover what our incident response software can do for you.

Remote Access for First Responders

Extending the power of Intergraph's web based computer aided dispatch technologies, our incident response management solutions can also provide remote access to first responders and security personnel. By providing those working in the field with live access to real-time incident data and historical resource search capabilities, you can improve the effectiveness of incident response management.

For more information about the ways incident response management solutions from Intergraph can help your organization, contact us by phone or e-mail. You can also submit an information request form to learn more.

Benefits of Incident Response Software

When improving the overall efficiency and effectiveness of an organization's incident response management, there are many different aspects that must be considered. Whether it's developing a multiagency coordination system to better share important response data between public safety agencies, or reducing the overall cost of response management, every situation requires different considerations. With the abundance of benefits included in Intergraph's incident response management solution, you can be sure to cover the areas most important to you and the public you serve.

Web Based Computer Aided Dispatch. Intergraph's CAD systems provide expanded, versatile capabilities for an assortment of public safety and security agencies, from police and fire departments to transportation security and anti-terrorism protection. Response times are streamlined through the support of access to emergency trends, consumer maps, and multiagency interoperability for more efficient data sharing. This incident response management system provides better access to historical data, both to dispatchers and first responders through remote access.
Communications Interfaces. Incident response management solutions from Intergraph provide seamless integration of radio, digital radio, and telephone communications with your CAD system, as well as integrating with other external applications operators may already be using. Our incident response software provides clear audit trails by automatically recording call information into your CAD database and also reduces the desktop space needed for dispatch equipment such as telephones and radios. These features and integration capabilities help increase the performance of control room operators by limiting operator mistakes and providing quick access to important information.
Notifications and Interoperability. In addition to integrating seamlessly with your organization's existing applications and databases, Intergraph incident response management software also promotes interoperability. Using industry-standard XML protocols, our interoperability framework supports multiagency and multi-jurisdiction data sharing of vital incident information and notices.
Public Safety Fire Interfaces. Incident response management software fire interfaces from Intergraph support the special needs of fire response management, such as fire station alerting and printing, paging, fire records management, and fire/EMS resource optimization tools. These interfaces provide fire and EMS personnel with the tools they need to quickly respond to fires and other major incidents.

If your organization is interested in incident response management software solutions that effectively manage incident data and improve overall response performance, contact Intergraph today.

Learn about other Intergraph SG&I software solutions: