Public Safety Dispatch

The ability for public safety response teams, such as law enforcement, emergency medical services (EMS), and fire departments, to effectively handle emergency situations begins with the efficiency of their dispatch operation. Fielding calls, managing important incident data, and making informed response decisions are just some of the many responsibilities of an agency's dispatch team.

At Intergraph, we understand that efficient management of dispatch operations translates into lives saved. To help improve public safety dispatch performance, we offer easy-to-use, web based computer aided dispatch systems that streamline information management and provide dispatch operators with the tools they need to field calls, update incident details, and make important response decisions.

If you're interested in learning more about the benefits our public safety dispatch solutions can provide you organization, contact Intergraph today.

Proven CAD System Solutions

Intergraph computer aided dispatch solution is used in a variety of ways across the globe, and helps to improve the overall incident response management performance of dispatch operations. Below are just two examples of how Intergraph public safety dispatch solutions have been implemented:

Elk Grove Police Department, California, USA. Serving more than 131,000 people across 45.3 square miles, the Elk Grove Police Department chose an integrated Intergraph solution to manage its computer assisted dispatch operations, as well as its records management and field reporting.
Bounches Du Rhône Fire Brigade, France. Since 1998, the Bounches Du Rhône Fire Brigade has been using an Intergraph web based computer aided dispatch system to manage the 800,000 emergency calls it receives each year. Using this system comprised of telephony interfaces, automatic location identification and messaging, and vector maps for its entire street network, the Fire Brigade has increased its response efficiency not only in the handling of day-to-day operations, but also during forest fires, floods, and other crisis situations.

Contact Intergraph today to speak with us about adding a public safety dispatch solution to your local department or agency.

Web Based Computer Aided Dispatch Features

Forming the basis of Intergraph's computer aided dispatch system are I/Calltaker and I/Dispatcher. These products offer real-time call-taking and location verification. Using automatic data feeds and a geographical display, operators have the ability to identify an incident's location, as well as properly assess each call. In addition, operators have the power to manage response resources and monitor incident statuses as they develop.

Along with the core features referred to above, our public safety dispatch software systems also offer a variety of additional benefits, including:

Information on Demand. Accurate, real-time incident data is translated into easy-to-interpret visual representation to help urgent decision-making.
Complete Dispatching Workflow. Intergraph solutions support the dispatching process from the initial event entry to communication with response units.
Convenient Web Access. Industry-leading remote dispatch capabilities provide secure web based computer aided dispatch from the field and improve public safety interoperability.
Mobile Support. Incident details and statuses can be updated via mobile devices used by field personnel.
Incident Summary Access. Authorized users can display incident details at any time and learn about other incidents in surrounding areas.
Integrated Voice and Data. Voice and data communications are integrated with seamless interfaces for efficient radio messaging and information distribution.
Real-time Recommendations. Allocate response resources in the most efficient way possible with real-time resource recommendations.
Load Balancing. Effectively manage the workload of field response units by scheduling them based on availability, or assign specific units with multiple incidents.
Advanced Towing. Manage tow requests for parking violations, impounds, accidents, or arrests. This feature helps dispatch operators initiate tow requests and ensure they arrive in a timely manner.
Resources Tracking. Monitor resource activity to determine unit availability, become alerted if response units do not respond in allotted time, and enhance overall resource tracking with real-time, automatic vehicle location (AVL) technologies.
Public Safety Interoperability. Intergraph's public safety dispatch systems provide improved application and multiagency interoperability to help streamline response times and resource management.

Contact Intergraph

Enhance the performance of your organization's incident response management capabilities with public safety dispatch software from Intergraph. From more efficient handling of initial calls into the dispatch operator to improved response time through more effective resource allocation, our web based computer aided dispatch systems provide the tools you need to improve response performance. For more information, contact Intergraph today.

Learn about other Intergraph SG&I solutions: