Public Safety Interoperability

When major emergencies occur, it's important for the public safety and security agencies handling those emergencies to manage critical information effectively to respond in a timely and well-organized manner. While it's important to prevent confusion and promote efficient management of incident data within a single agency, it's even more important to have a clear system in place when multiple agencies are involved. Whether between law enforcement and fire departments, or central dispatch stations and emergency medial services (EMS) responders, the streamlined and accurate sharing of data between public safety and security agencies reduces data errors and can improve overall response times and save lives.

Intergraph's suite of incident response management software provides the kind of exceptional public safety interoperability agencies need to effectively handle emergency situations through a fully coordinated response. With the help of Intergraph, you can put in place a multiagency coordination system that promotes data sharing and provides a platform for supporting industry standards, such as the National Information Exchange Model, or NIEM. This interoperability platform provides a high level of historical information and real-time data sharing that increases operational efficiencies and helps improve overall response performance.

For more information about how Intergraph can provide public safety interoperability, please contact us today.

Multiagency Coordination from Intergraph

For multiple agencies to effectively coordinate their resources and resolve emergency situations, they must achieve a high level of public safety interoperability. Intergraph can provide this interoperability among departments, agencies, and jurisdictions, supporting the sharing of crucial incident information in real time and tracking situations as they develop.

Intergraph public safety interoperability solutions interface with existing computer aided dispatch (CAD) systems, as well as other incident and records management software applications used by different departments and agencies. Our software also allows dispatchers, operators, field officers, and emergency responders to send and receive important situation notifications and information in a variety of formats, from pages and e-mails to XML messages between different applications. Intergraph public safety interoperability tools allow you to coordinate with agencies at all levels, such as the NIEM information exchange package documentation for Amber Alerts, E 9-1-1 CAD to CAD, and event notifications to an external portal. This type of overall multiagency coordination system improves communication during critical incidents, resulting in faster incident analysis and decision-making.

Interoperability that Works

Intergraph has helped public safety agencies around the world improve their overall emergency response performance through the implementation of multiagency coordination systems. Below are just a few examples of the cities and agencies we've helped with public safety interoperability:

Washington D.C., USA. The Unified Communications Center (UCC) supports special events by sharing resources, events, and road closures, using Intergraph's incident response management software. Metro police, fire departments, and emergency medical services agencies efficiently process and coordinate information for the combined 875,000 calls and dispatches received in the Washington, D.C. area each year.
Calgary, Alberta, Canada. To consolidate and upgrade the overall public safety interoperability of its fire, police, and EMS dispatch systems, Calgary Tri-Services switched to Intergraph software, which now helps manage the dispatch responsibilities for a population of more than one million.
Melbourne, Australia. With the public safety interoperability solutions available from Intergraph, the Emergency Services Telecommunications Authority in Australia provides coordinated emergency dispatch services to Victoria.

To learn how Intergraph can help the public safety and security agencies in your area streamline data-sharing and improve emergency response with a multiagency coordination system, contact us today.

Interoperability Features to Meet Your Needs

With a coordinated effort in place to improve public safety interoperability, agencies will be able to effectively share critical situational data in a more efficient manner.

Contact Intergraph

The effective implementation of a multiagency coordination system can help provide faster, more accurate and more complete sharing of crucial incident information between multiple departments, agencies, and jurisdictions. To learn more about how Intergraph can help your organization with public safety interoperability, please contact us today.

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