The following are commonly asked questions about PV Elite. Learn more about this heat exchanger and pressure vessel design software by returning to the product page.
These are the two common setups:
One cause of this issue has been traced to a problem with the Windows XML Parser. An update for this parser is available from Microsoft at www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en. Download the "msxml3.msi" file and run it. Then try to put the patch/build/update on again.
Additionally, review this link (http://support.microsoft.com/kb/898628) which describes a behavioral change in the Microsoft Installer, which can also cause installation problems. You should also update Microsoft Windows Installer and try the installation again.
If the above does not resolve the issue, then make sure you have the latest service pack of MS Windows. Run the Windows update on your computer and try the installation again.
Download the latest version of Microsoft Windows installer from the Microsoft Web site. Then, try installing again.
Windows periodically cleans up (empties) temporary folders, which is why the Installation Wizard may prompt for this file. The procedure for acquiring this MSI file from the original CD is as follows:
This is a generic error message displayed by InstallShield. There is no way to tell what went wrong without reviewing a log file of the installation process. To generate a log file, bring up the [Start\Run] box and issue the command:
"e:\PVElite\setup.exe" /v"/L* c:\temp\logfile.txt"
Note, change "e" to your CD-Rom drive, and "c:\temp" as necessary for your particular system. E-mail this file to the Intergraph technical support along with your operating system information.
If you have a network ESL (red in color), then these could be some reasons for this:
;;NH_SESSION = 2
;;NH_SEND_RCV = 1
If you have a large network, then increase the time out limit. Remove the two semicolons from the front of these lines. Now, find this particular line:
;;NH_SERVER_ADDR = xx.xx.xx.xx ; IP addresses of machine where the NetHASP is attached.
Where you see the xx.xx.xx.xx, insert the IP address of your server. Then remove the two semicolons (;;) at the front of that line.
Now go to the following line:
;;NH_USE_BROADCAST = Disabled ; Use TCP/IP Broadcast mechanism.
Remove the two semicolons from the front of the above line. Now save the file. It is important that your modified nethasp.ini file is located in the root folder of PV Elite. Refer to a screenshot of this file with the changes. For more details, refer to instructions in the file "Esl_RED.txt" located in the Assidrv sub-directory.
If it is a local ESL (green in color) then try these options:
PV Elite was designed to operate in 1024x768 resolution with "small fonts." "Large fonts," or "custom fonts" may be too large for the current resolution. Either decrease the font size or increase the screen resolution.
This is most likely due to an upgrade of the ESL API, which now has new functionality not supported by the driver currently loaded. Reload the ESL drivers, using the latest version, supplied with the upgrade. You can also download the latest ESL drivers from the Support -> Download -> Miscellaneous Files on the Intergraph Web site.
This means the ESL needs to be updated for the latest version of the software. Click OK on the error message window. When the program starts, then go to ESL menu and select "Generate Access Codes." Go to the ESL update page to send an update request.
Check that the necessary ESL drivers have been loaded correctly. Refer to Assidrv sub-folder underneath the program folder for documentation on the drivers. To check that the drivers have been loaded properly, start PV Elite and from the ESL menu run "Select HASP driver Status."
Both of these errors are caused by the same thing. Later versions of Intergraph products use a new HASP service to reduce the default time-out setting from 36 hours to one hour. If your network is still using an older HASP License Manager (which does not use this service), HASP error 140 (invalid service) is generated. HASP error 140 maps to error 5346. The latest License Manager can be downloaded from the Support -> Download -> Miscellaneous Files on the Intergraph Web site.
For some installations, an out-of-date Intergraph Error Database exists, which does not include error 5346. In this case, error 5441 is generated (unknown HASP error).
The solution to both of these errors is to uninstall the older HASP License Manager, and install the newer one which came with the latest version of the Intergraph product you are using (or download from our Web site at this link).
Start REGEDIT and open the key HKEY_CURRENT_USER. Next, click on HOOPS. In the right-hand pane, there is a key named HOOPS_PICTURE with a value of "opengl\window0." Change this value to "msw\window0." Then exit REGEDIT.
Try turning off "hardware acceleration."
This may be a result of faulty video card drivers. Update the video card drivers from the card manufacturer's Web site.
This is a known Microsoft problem. Here is a link to the Knowledge Base Article that discusses this issue. One known work-around is to avoid the use of OPENGL driver. Start REGEDIT and open the key HKEY_CURRENT_USER. Next, click on HOOPS. In the right-hand pane, there is a key named HOOPS_PICTURE with a value of "opengl\window0." Change this value to "msw\window0." Then exit REGEDIT.
This may be caused by many reasons. Here are some of the solutions:
Program Dlls Not Registered: Run the file NetUser.bat in the program installation directory.
Give users Read-and-Write access to the System sub-directory under PV Elite.
If the above does not resolve the issue, then make sure you have the latest service pack of MS Windows. Run the Windows update on your computer and try running the program again.
Dll Mismatch: Older dll files may be causing an incompatibility. Follow this procedure:
XML Parser Error: Caused by non-existent or older XML parser software on the computer. Download the latest version of MSXML 3 from the Microsoft Web site and install it.
Graphics-related Issue: Follow the steps outlined in the graphics section above to rectify the issue.
If you have Office 2000, please upgrade to a newer version of Office.
This is usually caused by the lack of the Adobe Acrobat Reader. The online documentation is distributed in .PDF format, which requires the Adobe Acrobat Reader. This Reader is supplied on the distribution CD, and an install file is also placed in the \acrobat sub-directory under the program installation directory. Install the Reader, restart Windows, and try viewing the documentation again.
Access to the PV Elite help files (in CHM/HTML format) works fine if the software is installed on a local machine. However, if the software is installed on a network drive, the help doesn't work and you receive a message stating "Action Cancelled - IE was unable to link to the Web page you requested."
A Microsoft Security Update was installed that disabled access to CHM files on network drives. The Microsoft Knowledge Base articles that explains this issue and the fixes are #896054 and #902225. This second article can be viewed by clicking here.
One possible resolution is to make a temporary folder on your local hard drive. Copy all the help files (*.chm, *.html) folder from the PV Elite installation folder on the network to the local folder you created. Then open PV Elite. Go to Tools menu -> Set Default Values -> Set the Help File Folder to point to the local help folder that you created. You can set the same setting in the CodeCalc that is included with PV Elite.