PV Elite® FAQs

The following are commonly asked questions about PV Elite. Learn more about this heat exchanger and pressure vessel design software by returning to the product page.

Installation

General Startup

Graphics

Program Errors

Output Generation

Documentation/Help

When installing the program on the network (Red ESL), what are the possible types of setups?

These are the two common setups:

  • Program on Local Workstation and ESL on Server: In this setup, PV Elite is installed on local workstation. Only the ESL drivers and the license manager needs to be installed on the server. When you receive the new version of PV Elite, remember to update the ESL drivers and license manager on the server from the program CD. This is preferred option for the reasons listed below.
  • Program and ESL on the same Server: Here, PV Elite is installed on the Server and you just have an icon on your desktop to the program executable. This may seem like an easier option, as the system administrators only need to update one program installation. But, PV Elite runs slower and adds additional traffic to the network as compared to the first option. Moreover, the system administrator needs to make sure that your computer is updated to run the latest version of program. Some tasks the system administrator needs to perform on the local workstations are:

    • Install the latest ESL drivers using the program CD or download them from Support -> Downloads -> Miscellaneous Files from the Intergraph Web site and run it.
    • Run the Netuser.bat file to register the program dlls. Run this with administrator rights.
    • For the 2008 and later versions, install the required updates on the client workstation. When installing PV Elite, choose the Custom Install option and select Client side install. For the older versions, you can run this Microsoft update for installing the required VC8 dlls.
    • Give users Read and Write access to the system sub-directory under PV Elite.
    • Create icons to start PV Elite (pve.exe) and CodeCalc (codecalc.exe) on client's desktop.

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The installation of a patch/build/update begins, but after a while, a message displays indicating an interruption regarding an MSXML file and states that the patch was not installed. What do I need to do?

One cause of this issue has been traced to a problem with the Windows XML Parser. An update for this parser is available from Microsoft at www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en. Download the "msxml3.msi" file and run it. Then try to put the patch/build/update on again.

Additionally, review this link (http://support.microsoft.com/kb/898628) which describes a behavioral change in the Microsoft Installer, which can also cause installation problems. You should also update Microsoft Windows Installer and try the installation again.

If the above does not resolve the issue, then make sure you have the latest service pack of MS Windows. Run the Windows update on your computer and try the installation again.

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During the installation process, I encounter an error about a missing instmsiXX.exe file. How do I fix this?

Download the latest version of Microsoft Windows installer from the Microsoft Web site. Then, try installing again.

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During the application of a patch/build/update, the InstallShield Wizard asks for the original MSI file. Where can I get this MSI file?

Windows periodically cleans up (empties) temporary folders, which is why the Installation Wizard may prompt for this file. The procedure for acquiring this MSI file from the original CD is as follows:

  1. Insert the original CD and start the installation. This will tell you it is going to repair the installation. Do not worry about this because you will abort before it does anything.

  2. Let the installation run until you get to the dialog titled "Resuming the InstallShield Wizard for PV Elite 20XX." DO NOT CLICK [NEXT] here!

  3. In Windows Explorer, change the "View" settings to (i) show hidden files and folders, and (ii) display system folders.

  4. In Windows Explorer, browse for c:\documents and settings\administrator\local settings\temp\_is180\PV Elite 20XX.msi. (Note, the _is180 directory could be a random name generated by Windows. If the program is installed using a different account, then use that account instead of the "administrator" folder.)

  5. Copy this MSI file to some "safe," temporary directory. This is so you can reference it during the application of the patch.

  6. Abort the installation from the CD. Note, this will delete the _is180 directory and its contents.

  7. Start the patch file, and when it asks for the MSI file, point it to the temporary directory from step "5."

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The installation from the CD begins, but after a while, a message displays indicating an interruption and states that the software wasn't installed. What do I need to do?

This is a generic error message displayed by InstallShield. There is no way to tell what went wrong without reviewing a log file of the installation process. To generate a log file, bring up the [Start\Run] box and issue the command:

"e:\PVElite\setup.exe" /v"/L* c:\temp\logfile.txt"

Note, change "e" to your CD-Rom drive, and "c:\temp" as necessary for your particular system. E-mail this file to the Intergraph technical support along with your operating system information. 

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Upon starting the program, I encounter the ESL Errors #7 (Feature Not Found) or Error #31. What should I do?

If you have a network ESL (red in color), then these could be some reasons for this:

  1. Make sure that License Manager is running on the server and that the server is online. If the License Manager is not running, then start it. It can be installed as a service or as an application.
  2. If you encounter this error when accessing the network ESL then you should configure the nethasp.ini file located in the Assidrv sub-folder. Copy this file from the Assidrv sub-directory to the root directory of PV Elite. Then, open the copy in the root folder of PV Elite. You will get a Notepad type text file editor. Now, locate the following lines,

    [NH_COMMON]
    ;;NH_SESSION = 2

    ;;NH_SEND_RCV = 1

    If you have a large network, then increase the time out limit. Remove the two semicolons from the front of these lines. Now, find this particular line:

    [NH_TCPIP]
    ;;NH_SERVER_ADDR = xx.xx.xx.xx     ; IP addresses of machine where the NetHASP is attached.

    Where you see the xx.xx.xx.xx, insert the IP address of your server. Then remove the two semicolons (;;) at the front of that line.

    Now go to the following line:

    ;;NH_USE_BROADCAST = Disabled     ; Use TCP/IP Broadcast mechanism.

    Remove the two semicolons from the front of the above line. Now save the file. It is important that your modified nethasp.ini file is located in the root folder of PV Elite. Refer to a screenshot of this file with the changes. For more details, refer to instructions in the file "Esl_RED.txt" located in the Assidrv sub-directory.

  3. Number of available licenses may have been exceeded. Ask your colleague to log off. If they have logged off and the license is still not released by License Manager, then it should automatically log off after one hour. Stopping and starting the License Manager also logs off the license. If you need more licenses, contact Intergraph's Sales Department or your local Intergraph representative.

If it is a local ESL (green in color) then try these options:

  1. Make sure the ESL is securely plugged into the USB port and the light on the ESL is lit.

  2. If the light of the ESL is not lit, then remove the ESL and install the latest ESL drivers using the program CD or download them from Support -> Downloads -> Miscellaneous Files from the Intergraph Web site. Then, plug the ESL back in to the computer and try running PV Elite again.

  3. If the program still does not recognize the ESL then remove the ESL and plug it in to another USB port and try running PV Elite again.

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Only a portion of the window can be seen, some parts or controls are cut off. How can I fix this?

PV Elite was designed to operate in 1024x768 resolution with "small fonts." "Large fonts," or "custom fonts" may be too large for the current resolution. Either decrease the font size or increase the screen resolution.

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The software used to work, but now fails to run following a recent upgrade. How can I get it running again?

This is most likely due to an upgrade of the ESL API, which now has new functionality not supported by the driver currently loaded. Reload the ESL drivers, using the latest version, supplied with the upgrade. You can also download the latest ESL drivers from the Support -> Download -> Miscellaneous Files on the Intergraph Web site.

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The software starts, but indicates an error #5007. What should I do?

This means the ESL needs to be updated for the latest version of the software. Click OK on the error message window. When the program starts, then go to ESL menu and select "Generate Access Codes." Go to the ESL update page to send an update request.

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The software will not start up properly and indicates an ESL (External Software Lock) problem. How do I fix this?

Check that the necessary ESL drivers have been loaded correctly. Refer to Assidrv sub-folder underneath the program folder for documentation on the drivers. To check that the drivers have been loaded properly, start PV Elite and from the ESL menu run "Select HASP driver Status."

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On startup, an ESL Error Message displays, either #5346 (invalid service) or #5441 (unknown HASP error). What should I do?

Both of these errors are caused by the same thing. Later versions of Intergraph products use a new HASP service to reduce the default time-out setting from 36 hours to one hour. If your network is still using an older HASP License Manager (which does not use this service), HASP error 140 (invalid service) is generated. HASP error 140 maps to error 5346. The latest License Manager can be downloaded from the Support -> Download -> Miscellaneous Files on the Intergraph Web site.

For some installations, an out-of-date Intergraph Error Database exists, which does not include error 5346. In this case, error 5441 is generated (unknown HASP error).

The solution to both of these errors is to uninstall the older HASP License Manager, and install the newer one which came with the latest version of the Intergraph product you are using (or download from our Web site at this link).

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When attempting to generate an input plot using the HOOPS graphics, the result is an empty window, with only the toolbar buttons (or other graphics issues). How do I fix this?

  • Try changing the "color depth" or "resolution" from "Control Panel\Display\Settings."
  • If this does not solve the problem, edit the registry and change one of the HOOPS settings. Here is the procedure:

    Start REGEDIT and open the key HKEY_CURRENT_USER. Next, click on HOOPS. In the right-hand pane, there is a key named HOOPS_PICTURE with a value of "opengl\window0." Change this value to "msw\window0." Then exit REGEDIT.

    Try turning off "hardware acceleration."

    This may be a result of faulty video card drivers. Update the video card drivers from the card manufacturer's Web site.

  • If these steps fail, check your video card's compatibility with the HOOPS graphics library at www.solidworks.com/pages/services/VideoCardTesting.html and at http://developer.hoops3d.com/graphicscards/graphicscards.html
  •  

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When mousing over toolbar buttons, tool tips are not displayed, or they are incorrect. What should I do?

This is a known Microsoft problem. Here is a link to the Knowledge Base Article that discusses this issue. One known work-around is to avoid the use of OPENGL driver. Start REGEDIT and open the key HKEY_CURRENT_USER. Next, click on HOOPS. In the right-hand pane, there is a key named HOOPS_PICTURE with a value of "opengl\window0." Change this value to "msw\window0." Then exit REGEDIT. 
 

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When starting the program, I receive a message stating, "Program has performed an illegal operation," or showing another memory error. What should I do?

This may be caused by many reasons. Here are some of the solutions:

Program Dlls Not Registered: Run the file NetUser.bat in the program installation directory.

Give users Read-and-Write access to the System sub-directory under PV Elite.

If the above does not resolve the issue, then make sure you have the latest service pack of MS Windows. Run the Windows update on your computer and try running the program again.

Dll Mismatch: Older dll files may be causing an incompatibility. Follow this procedure:

  • If the program is installed on the server and not on user's workstation, then Install the required updates on the client workstation. When installing PV Elite, choose the Custom Install option and select clientside install.
  • Search for the file Mfc42.dll on the computer.
  • Right-click on the file to open a menu, then select properties and go to the Version tab. The instance of the file in the Windows/system (or Winnt/system32 for 2000) directory should be the latest version.
  • Rename the files with older versions that are in directories besides Windows/system.
  • Repeat the above procedure for the files Msvcrt.dll and Msvcp60.dll.

XML Parser Error: Caused by non-existent or older XML parser software on the computer. Download the latest version of MSXML 3 from the Microsoft Web site and install it.

Graphics-related Issue: Follow the steps outlined in the graphics section above to rectify the issue.

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When attempting to send output to Microsoft Word, the system responds with an error. What is wrong?

If you have Office 2000, please upgrade to a newer version of Office.

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The online documentation does not work. How can I get it to work?

This is usually caused by the lack of the Adobe Acrobat Reader. The online documentation is distributed in .PDF format, which requires the Adobe Acrobat Reader. This Reader is supplied on the distribution CD, and an install file is also placed in the \acrobat sub-directory under the program installation directory. Install the Reader, restart Windows, and try viewing the documentation again.

Access to the PV Elite help files (in CHM/HTML format) works fine if the software is installed on a local machine. However, if the software is installed on a network drive, the help doesn't work and you receive a message stating "Action Cancelled - IE was unable to link to the Web page you requested."

A Microsoft Security Update was installed that disabled access to CHM files on network drives. The Microsoft Knowledge Base articles that explains this issue and the fixes are #896054 and #902225. This second article can be viewed by clicking here.

One possible resolution is to make a temporary folder on your local hard drive. Copy all the help files (*.chm, *.html) folder from the PV Elite installation folder on the network to the local folder you created. Then open PV Elite. Go to Tools menu -> Set Default Values -> Set the Help File Folder to point to the local help folder that you created. You can set the same setting in the CodeCalc that is included with PV Elite.

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