Key Benefits

 

Computer-Aided Dispatch

• Web Access - Web-based dispatch system enables efficient dispatching from remote locations, so first responders can save lives and help lower crime rates, and occasional users can access live incident and historical data from any secure Internet connection.
• Improved, Well-Orchestrated Responses - A refreshed mobile platform supports new and emerging trends for seamless application interoperability. We combine this with support for consumer maps, such as those from Microsoft Bing and Google Maps, giving field personnel the current and reliable data they need to make informed decisions.
• Single Login Across Applications – A single login eliminates the need to memorize multiple usernames and passwords and ensures consistency across applications.
• Multi-Agency and Multi-Jurisdictional Data Sharing - Core multi-agency capabilities, a common operating picture, and interoperability with other CAD systems promotes multi-agency collaboration to facilitate data-sharing and encourage mutual aid among agencies. This combination results in streamlined response times, reduced crime, and optimized agency resource management.
• Better Use of Historical Data - Our solution uses comprehensive historical data for more efficient resource utilization and planning for the future.
• Expanded Capabilities - Intergraph’s public safety and security technologies provide advanced capabilities for CAD, business intelligence and analytics, transportation security, anti-terrorism/force protection, and border security.
• Enhanced Performance Management - New simplified workflows make common dispatch tasks easier to complete for quicker and more accurate decision-making. This allows operators and management to meet their performance requirements through fast and efficient service delivery.
• Advanced Situational Awareness - Intergraph CAD supports consumer maps, such as those from Microsoft Bing and Google Maps, providing responders with the information they need for timely and appropriate response. This capability leads to increased public confidence in public safety services.
• Optimal Resource Allocation - Real-time recommendations optimize resource allocation, which is especially important when stretching limited resources.
• Integrated Mobile Desktop Workflows – Integrated mobile desktop support workflows save time and increase efficiency for officers who perform reporting and other desktop tasks in the field.

Communications Interfaces

• Seamless Integration - Allows seamless integration of radio, digital radio, and telephone communications with the CAD system to reduce operator mistakes and increase performance of control-room operators.
• Improved Audit Trail - Automatically records call information and associated data in the CAD database with other incident information, providing an audit trail for easy retrieval and reporting purposes.
• Integration with External Applications - Can be integrated with other external applications, such as the personnel database, to route calls to operators with special skills, such as foreign languages.
• Smaller Space Requirement - Reduces physical space needed for telephone and radio equipment on the desktop.

Notifications and Interoperability

• Application Interoperability - Intergraph’s Application Interoperability, based on Microsoft BizTalk, supports multi-agency and multi-jurisdictional data-sharing and becomes the platform to support industry standards. This facilitates mutual aid among agencies and more efficient regional crime-solving.
• Improved Information Distribution - Supports a variety of communication devices and protocols to ensure distribution of information and notices in support of emergency response.
• Open Industry Standards - Uses industry-standard XML protocols for exchanging CAD incident information to third-party applications and CAD systems to support mutual aid requests.

Public Safety Fire Interfaces

• Fire Workflow Enhancements – Supports the unique requirements of fire agencies and improves communications between the CAD system and the fire records management system.
• Faster Response - Enables faster response to fire and medical emergencies for quicker resolution and improved citizen safety and well-being
• More Efficient Use of Time - Allows the automatic transfer of information from CAD, so field officers don't spend time entering base incident data. Enables reporting as a unit is assigned to an event, so field personnel can focus on public safety. Offers operational continuity so all staff can better respond to incidents.
• Justification for Funding and Staffing - Drives justification and funding for staffing and resources due to more accurate reporting and availability of up-to-date incident information from CAD.
• Accurate Staffing Records, Statistics, and Payroll - Helps maintain up-to-date records for staffing reports, statistics, and payroll information.
• Dynamic Redeployment - Supports the ability to use real-time incident and unit data to dynamically redeploy fire and EMS resources to match operational coverage requirements, using LiveMUM Interface.

Customer References

United States and Canada:

• Office of Unified Communications, Washington D.C., USA. Find out how the Office of Unified Communications used Intergraph's Incident Management solution to respond to incidents during the inauguration of President Barack Obama.
• Case Study (Elk Grove Police, USA): Intergraph provided the Elk Grove Police in California with an integrated solution that supports computer-aided dispatch, records management, mobile services, field reporting, and property management.
• Case Study (Louisville Metro, USA): The City of Louisville, Kentucky uses Intergraph technology to effectively unify all emergency response agencies within the community.
• Case Study (Toronto Police Service, Canada): Intergraph replaced Toronto Police Service’s legacy computer-aided dispatch mobile system with a state-of-the art solution that provides in-car mapping capabilities.
• Case Study (Unified Communications Center, USA): The consolidation of all 9-1-1 and non-emergency communications into a single command and control center has yeilded impressive results for public safety and emergency response in the nation's capitol.
• Case Study (Abilene Police Department, USA): The Abilene Police Department in Texas protects more than 115,000 residents. The agency uses Intergraph®'s I/Map Editor to create and update CAD maps for fast and accurate response.
• Case Study (Mesa Police Department, USA): An early user of Intergraph's Computer-Aided Dispatch (I/CAD) system, the Mesa Police Department chose Intergraph's law enforcement records management system (I/LEADS) to streamline field reporting and ensure easy integration of computer-aided dispatch with law enforcement records.
• Case Study (E-Comm British Columbia Emergency Communications Center, Canada): E-Comm Uses Intergraph® Technology to Speed Emergency Response and Promote Multi-Agency Coordination

Europe:

• Customer Story (German Federal Police, Germany) - Intergraph technology has helped the German Federal Police coordinate countrywide activities, shorten response times, and carry out successful manhunts.
• Case Study (Bouches Du Rhône Fire Brigade, France) - Intergraph technology enables the Bouches Du Rhône Fire Brigade to achieve faster emergency response times, while providing field communications and better resource management.

Asia/Pacific:

• Case Study (Northern Territory Police, Fire, and Emergency Services, Australia): The Northern Territory Police, Fire, and Emergency Services provides policing, fire prevention, and emergency response. It uses Intergraph CAD to answer calls, enter incident information, forward calls, and share information with remote personnel.
• Press Release (Emergency Services Telecommunications Authority, Australia) - An Intergraph customer since 2002, ESTA handles calltaking, emergency dispatch and related information transfer services for emergency services for the 4.5 million residents of Victoria, Australia.

Downloads

• Webcast: Computer-Aided Dispatch Demo
• Application Sheet: Mobile Dispatch for Public Safety
• Application Sheet: Computer-Aided Dispatch for Public Safety
• Application Sheet: Public Safety Fire Interfaces
• Product Sheet: I/Map Editor
• Fact Sheet: Map Administration Utility
• Application Sheet: Solutions for Notifications & Interoperability
• Brochure: Fire And Emergency Medical Services
• Brochure: Solutions for Public Safety
• Brochure: Intergraph Public Safety Incident Response Management Solution.
• Product Demo Webcasts: View our recorded webcasts on how our Business Intelligence software can transform data from your computer-aided dispatch and records management systems into actionable intelligence.
• White Paper: Interoperability for Emergency Response
• White Paper: Technology Insights for Emergency Operations Centers