When urgent situations strike, dispatchers must respond quickly and appropriately to allocate critical resources. Whether it’s a medical emergency, a fire, or other crisis, your agency’s dispatching system has to meet the complex demands of any public safety incident as it unfolds. Intergraph®’s Incident Management solution meets those demands and more. We provide call-center and communications center operators with the tools they need to field all types of calls, create and update incidents, and manage multiple resources through real-time interaction of live incident data. For Web-based operators, we provide occasional or remote access to the computer-aided dispatch (CAD) system, so first responders and security personnel have secure access to live information and the ability to search for urgently needed information. Using these tools, along with historical and local search capabilities, operators have the right information available to make life-saving decisions at a moment’s notice.