Outage and Distribution Management

Find out how Wisconsin Public Service responds faster
with mobile technology!

 With Intergraph's InService outage management system (OMS), you can reduce service restoration times by as much as 33 percent with a system that pays for itself in less than three years.Prompt power restoration following a storm or other type of outage is the hallmark of utility customer service. That's why our InService solution helps utility personnel, including operators, dispatchers, and field crews, quickly identify the cause of an outage and efficiently assign and coordinate the necessary resources to restore power or other services faster than ever before. Our outage and distribution management solution provides a unique geospatial map shared by both dispatchers and field personnel using mobile devices, allowing optimum coordination between dispatcher and crews.

Our revolutionary outage management software helps to improve the way customer and operational data is managed and viewed across the entire enterprise. Using smart grid technology, information can be viewed in real time through a single database, helping disparate departments collectively understand the current electrical state of the distribution network. By enabling an intelligent grid, utility companies can not only improve existing resource and outage management systems but can also anticipate and prevent outages before they even occur.From outage management to customer service or maintenance and inspection crews, our system helps improve your overall operational efficiency while lowering maintenance and support costs at the same time.

Don’t get left in the dark. Intergraph is the longest trusted supplier of outage and mobile workforce management systems to over 600 of the world’s largest utilities and communications companies.

Have questions about how to power smarter decisions for your organization? Contact us.

 


  • Key Benefits
  • Applications & Products
  • Customer References
  • Downloads

Key Benefits

  • Increase network reliability by proactively monitoring the grid for potential problems using distribution analytics and alarming for notification.
  • Enhance operational efficiency by managing orders electronically and reducing the need for radio communications.
  • Improve customer satisfaction by providing accurate and timely communication to customers during outages.
  • Lessen operational costs by quickly locating the closest qualified crews via real-time GPS integration
  • Reduce time to restore power by using the trouble analysis engine to pinpoint the most probable outage location
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Customer References

  • Enersource Hydro Mississauga, Canada - Enersource simplifies operations center with smart grid technology from Intergraph.
  • Progress Energy Florida, USA - Intergraph’s outage management system provides rapid analysis and more efficient restoration for more than 1.5 million customers in Florida.
  • ONCOR, USA- With systems from Intergraph and SIEMENS, ONCOR is advancing their outage management system to support SmartGrid operations, integrating power systems analysis and service restoration with a single graphic user interface.
  • Wisconsin Public Service (WPS), USA - InService significantly enhances WPS's emergency response by decreasing wait time for work crews using direct location dispatching.

Downloads

 
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